Service Requests
Thank you for your purchase of a new Milestone Community Builder/ M Signature home. We are grateful for your business and now that you are living in your home, we want to continue providing you with an exceptional level of customer service.
To initiate a service ticket
- Submit a Service Request via your Homeowner Central Portal.
- Questions or concerns regarding your home to our office by phone: (512) 686-4986, press 2 for customer service.
- Emergency service request by phone: (512) 623-0514
An emergency service is defined as:
- Total loss of cooling or heating if the temperature is above 78° or below 65° respectively.
- Total loss of water to the home, or sewer back up*
- Total loss of electrical service to the home*
*Within the two year warranty period, and not due to either the utility company or occupant misuse.
For any information or assistance requests for your home
Submit an Information Request below
If you are unclear as to whether your issue is an emergency, please call the above emergency line and we will be happy to assist you in making this determination.
Upon submission of your Service Request on the portal, please be prepared to assist our Customer Service Managers with detailed information, images, or video of a request. This will help limit the time needed within your home for all service needs. Access to the home is required to complete your request; if you cannot meet within 10 business days of your submission, your request may be closed. You can resubmit any time during the warranty period.
If you have any concerns or questions, please do not hesitate to reach out. The form below is for information and/or assistance requests.